University of Manchester

• Building Confidence
• Project Management
• (More)

Gender and Conversational Style
An internal course, facilitated by Karyn Prentice. Course content included:

• Identifying rituals, signals and style (differences) in communication (self/others)
• Understanding how cultural/past factors influence how we are heard
• Miller's Law - assuming that conversations are 'true', rather than 'reading between the lines'
  

Listening Effectively
An internal course, run by Fiona Damp. Course content included:

• The study of stepped 'situation' videos, with assumptions/ reactions addressed at each step
• Discussion of more effective ways to listen, including through body language
  

Mind Mapping
An internal course, run by Julia Wills. Course content included:

• The uses and benefits of mind mapping in 'getting started' on projects
• Visualising ideas, and refining the mind-map through colour-coding, etc.
• Practically apply the mind mapping technique to a current project
  

Interpersonal Communication
An internal course , provided by Quinstone Consulting. Course content included:

• Non-verbal communication, including establishing rapport through 'matching'
• Objectives and outcomes of communication
• Self-perception, and perception of others.
• Identification of differing personal styles: conceptual, social, direct and analytical.
  

Negotiation: The art of 'win-win'
An internal course, facilitated by Karyn Prentice. Course content included:

• Identifying negotiation, and when it is appropriate - the process
• Understanding the other party and identifying needs, pre-negotiating planning, and listening
• Negotiation, influence and persuasion, and knowing when not to negotiate
  

Time Management Course
A course at Southampton University. Course content included:

• Identifying long-term goals and how to achieve them
• Avoiding perfectionism, setting parameters (saying no), and delegating
• Prioritising, juggling, and organising tasks
• Setting goals when working individually, or with/for others

Project Management Course
An internal course, with an external trainer, whose content included:

• Identifying aims, scope and objectives of projects
• Preparation, planning, control and evaluation of projects
• Roles within the project team (manager/team member)
  

Copyright Workshop
A one-day course, run by the Arts and Humanities Data Service (AHDS)

• General introduction to issues of British copyright as relevant to historical projects and sources, with reference to other relevant legislation (including Data Protection)
• Reference to useful sources (books/websites/lawyers) for further reference
  

Assertive Communication
A course at Southampton University. Course content included:

• Understanding how people communicate
• Experimenting with different styles of communication, in different situations
• Learning how to 'say no'

Good Fences Make Good Neighbours: Customer Care and Self Care
An internal course, shared with the Library staff. Course content included:

• The three major variables in any event (You/Other person(s)/Situation)
• Physiological and psychological effects of emotions
• Establishing rapport through 'matching' (body language, tone, etc.)
• Avoiding ambiguity in communication through simple questioning
  

Access 97 Advanced
A 2-day course run by Interquad Professional Trainers

• Building upon past experience of Access databases, various advanced techniques
• Time needs to be spent on follow-up exercises, but the course was fully understood

Office XP New Features
A 1-day course run by Interquad Professional Trainers

• An introduction to new features throughout the Microsoft Office Suite.
• The course was re-summarised by the College IT Trainer shortly before Office XP was introduced College-wide.
  

Digitisation Workshop
A 1-day course run by the Arts and Humanities Data Service. The course included an introduction to AHDS, and:

• Using a Project Management Approach
• Digitisation Process and Implications
• Metadata (cataloguing processes)
• Preservation and Documentation
• Depositing with AHDS, including case studies

Dreamweaver Training
Six hours of one-to-one training at what is now Pitman Winchester, on Dreamweaver 4.0, with some reference to the use of Adobe PhotoShop 5.5.

• This has been followed up by self-development, and the use of the Dreamweaver 4.0 for Dummies QuickRef guide.
  

Myers-Briggs Type Indicator
An internal course, run through the careers service.

• The course identified different personality types, including our own types
• The course also identified the need to recognise different approaches in others.

Databases for Historians
A course at the Institute of Historical Research, designed to introduce the use of databases within research projects

• The course particularly asked us to need to consider the needs/relevance of using a database
• The course considered possible database structures, and the implications upon research data.

Postgraduate Training Course
King Alfred's College, including time spent on:

• Research techniques
• Publishing your work through journals/books
• Preparing for the viva, and identifying 'original contributions to knowledge'
• The purpose of lectures
• Planning for careers
  

Lectures from 'MA in Propaganda, Persuasion and History'
Selected lectures at the University of Kent (at Canterbury), including identification of concepts of propaganda, techniques of propaganda, and case studies on the First and Second World War.