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Travel Agent Tales
The
following are actual stories provided by travel agents:
- I
had someone ask for an aisle seat so that their hair wouldn't
get messed up by being near the window.
- A
client called in inquiring about a package to Hawaii.
After going over all the cost info, she asked, "Would
it be cheaper to fly to California and then take the train
to Hawaii?"
- I
got a call from a woman who wanted to go to Cape Town.
I started to explain the length of the flight and the
passport information when she interrupted me with "I'm
not trying to make you look stupid, but Cape Town is in
Massachusetts." Without trying to make her look like
the stupid one,I calmly explained, "Cape Cod is in
Massachusetts, Cape Town is in Africa." Her response
... click.
- A
man called, furious about a Florida package we did. I
asked what was wrong with the vacation in Orlando. He
said he was expecting an ocean-view room. I tried to explain
that is not possible, since Orlando is in the middle of
the state. He replied, "Don't lie to me. I looked
on the map and Florida is a very thin state."
- I
got a call from a man who asked, "Is it possible
to see England from Canada?" I said, "No."
He said "But they look so close on the map."
- Another
man called and asked if he could rent a car in Dallas.
When I pulled up the reservation, I noticed he had a 1-hour
lay-over in Dallas. When I asked him why he wanted to
rent a car, he said, "I heard Dallas was a big airport,
and I need a car to drive between the gates to save time."
- A
nice lady just called. She needed to know how it was possible
that her flight from Detroit left at 8:20am and got into
Chicago at 8:33am. I tried to explain that Michigan was
an hour ahead of llinois, but she could not understand
the concept of time zones. Finally I told her the plane
went very, very fast, and she bought that!
- A
woman called and asked, "Do airlines put your physical
description on your bag so they know who's luggage belongs
to who?" she said. "No, why do you ask?"
She replied, "Well, when I checked in with the Airline,
they put a tag on my luggage that said FAT, and I'm overweight,
is there any connection?" After putting her on hold
for a minute while I 'looked into it' (I was actually
laughing,) I came back and explained the city code for
Fresno is FAT, and that the airline was just putting a
destination tag on her luggage.
- I
just got off the phone with a man who asked, "How
do I know which plane to get on?" I asked him what
exactly he meant, which he replied, "I was told my
flight number is 823, but none of these darn planes have
numbers on them."
- A
woman called and said, "I need to fly to Pepsi-cola
on one of those computer planes." I asked if she
meant to fly to Pensacola on a commuter plane. She said,
"Yeah, whatever."
- A
business man called and had a question about the documents
he needed in order to fly to China. After a lengthy discussion
about passports,I reminded him he needed a visa. "Oh
no I don't, I've been to China many times and never had
to have one of those." I double checked and sure
enough, his stay required a visa. When I told him this,
he said, "Look,I've been to China four times and
every time they have accepted my American Express."
- A
woman called to make reservations, "I want to go
from Chicago to Hippopotamus, New York." The agent
was at a loss for words. Finally, the agent asked, "Are
you sure that's the name of the town?" "Yes,
what flights do you have?" replied the customer.
After some searching, the agent came back with, "I'm
sorry, ma'am, I've looked up every airport code in the
country and can't find a hippopotamus anywhere."
The customer retorted, "Oh don't be silly. Everyone
knows where it is. Check your map!" The agent scoured
a map of the state of New York and finally offered, "You
don't mean Buffalo, do you?" "That's it! I knew
it was a big animal!"
...as
you can guess, they're american.
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